POLICIES & PROCEDURES

Bookstore Order Form (click here)
Please note, book order form was updated 6/2/09

If you would like to place a book order, complete the Bookstore Order Form and submit it to our office. Books will not be shipped until order form and full payment have been received.

Books can usually be shipped within 10 business days after receipt of completed order form and full payment.

No Rush Orders.

Invoices and credit card receipts (if applicable) are sent along with the books to the person placing the order. It is that persons responsibility to forward the credit card receipt to the card holder if necessary.

Refunds for book orders are only allowed in the same calendar within 30 days of the original Ship Date of the purchase. Requests must be sent in writing along with the items in their original conditions (i.e. plastic covering if applicable, no writing or highlighting, spine not broken, not torn, etc.) Shipping and Handling charges will not be refunded. A $15 administrative fee will be subtracted from the purchase price of the books and the difference will be refunded.

There is no additional tax added to the price of the books.

Shipping and Handling is charged at $6.00 per book or manual.

If you are ordering study materials for a specific school, look carefully at the registration materials. Some books and manuals may be provided with your registration. When ordering study materials for a specific school, pay attention to order deadlines. After a certain date we cannot guarantee that you will receive your order before the school.

All orders will be shipped via UPS, therefore a physical address is required for delivery (no PO Box addresses)

Most Needs-To-Know manuals can be downloaded from this page for free. Please see the links below under specific courses.

AVAILABLE BOOKS & MANUALS

Wastewater Collections

Wastewater Collections Operations & Maintenance, Volume I (Sacramento Manual)

Wastewater Collections Operations & Maintenance, Volume II (Sacramento Manual)

NC Collection System Operators Needs-To-Know Manual - This item may be purchased or downloaded for free.

Water Distribution

Water Distribution Operator Training Handbook - AWWA

Water Transmission & Distribution Textbook

Water Transmission & Distribution Workbook - UPDATED WORKBOOK NOW AVAILABLE

NC D-Distribution Needs to Know Manual - This item may be purchased or downloaded for free.

NC Distribution Needs-to-Know Manual for C, B & A - This item may be purchased or downloaded for free.

Backflow/Cross Connection

These books are currently not for sale, however they are provided to students who register and attend one of our Backflow/Cross Connection classes.

Cross Connection Control System Operators Needs to Know Manual

Water Meter

Water Meter – Selection, Installation, Testing & Maintenance – AWWA M6 Manual
NC Water Meter Needs-to-Know Manual - This item may be purchased or downloaded for free.

Biological Wastewater

Small Wastewater System Operation & Maintenance – Volume 1 (Sacramento Manual)

Small Wastewater System Operation & Maintenance – Volume 2 (Sacramento Manual)

Operation of Wastewater Treatment Plants, Volume 1 (Sacramento Manual)

Operation of Wastewater Treatment Plants, Volume 2 (Sacramento Manual)

Advanced Waste Treatment (Sacramento Manual)

NC Biological Wastewater Treatment System Operators Training Course Standards – Grades 1 & 2 (Also known as the Grade 1 & 2 Needs-to-Know Manual) - This item may be purchased or downloaded for free.

NC Biological Wastewater Treatment System Operators Training Course Standards – Grades 3 & 4 (Also known as the Grade 3 & 4 Needs-to-Know Manual) - This item may be purchased or downloaded for free.

Physical/Chemical Wastewater

Industrial Waste Treatment, Volume 1 (Sacramento Manual)

Industrial Waste Treatment, Volume 2 (Sacramento Manual)

Pretreatment Facility Inspection (Sacramento Manual)

Treatment of Metal Wastestreams (Sacramento Manual)

Physical Chemical Wastewater Treatment Plant Operator's Needs-to-Know Manual - This item may be purchased or downloaded for free.

Other Training Manuals

Math Syllabus - This item may be purchased or downloaded for free.