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|Customer Service Representative Training|
NC AWWA-WEA is pleased to sponsor training for customer service professionals in the water and wastewater industry. This training is also a good introductory class for those entering the water industry as it provides a broad spectrum of information.
The AWWA Customer Service Certificate Program is designed to offer standardized training to Customer Service Representatives and other water and wastewater utility staff who have contact with customers in the community served. The Certificate Program consists of 3 courses. The objective of the program is to establish a level of core competency in customer service and knowledge of basics of water and wastewater treatment, regulations, and challenges. The content of each course is described below and is delivered using lecture, individual self-assessments, videos, group discussions and role play practice sessions.
The Certificate Program consists of 3 courses that are 12 hours each and approved for credit hours for Water Operators by the NCWTFOCB.
Course 1 – Customer Relationship Building
Course 2 – The Business of Customer Service
Course 3 – Water Industry Operations
4/21/2017Join AWWA by June 30 and get more!