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Effective Utility Management Workshop
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Effective Utility Management Workshop

 Export to Your Calendar 2/5/2019
When: Feb. 5, 2019
8:30 AM
Where: Map this event »
Neuse River Resource Recovery Facility
8500 Battle Bridge Rd
Raleigh, North Carolina  27610
United States
Contact: Jennifer Port Picarella
919-784-9030


Online registration is available until: 1/29/2019
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Effective Utility Management Workshop
Your Path to Sustainability

Sponsored by EPA and Association Partners Across the Country

 

Every day, water leaders and water sector utilities deliver vital services that protect public health and support the vitality of their communities, natural environment, and economy; their organizations are truly anchor institutions in your communities. Today’s utilities also face a broad range of complex challenges, including rising costs and affordability, aging infrastructure, ongoing regulatory requirements, enhanced customer expectations, and rapidly evolving technology. Utilities need a common-sense, replicable, and proactive set of approaches to meet these challenges.

 

Effective Utility Management (EUM) is a water utility management program, developed by utilities for utilities, based around Ten Attributes of an Effectively Managed Utility and Five Keys to Management Success. A full range of information on EUM is available at www.watereum.org

 

EUM is simple, actionable, and affordable – it helps your utility protect its infrastructure investments, ensure that your workforce is able to address the challenges that they face every day, and help your utility in many other important ways.

 

By participating in this workshop series, you will learn about:
• What EUM is, and why it is important to help your utility achieve its goals and help your community;
• How other utilities have successfully implemented EUM in their management and strategic planning processes;
• How to use the EUM Self-Assessment to take a 360-degree look at your current performance and goals for the future, relative to the Ten Attributes; and
• How to use your Self-Assessment results to implement EUM at your utility in a stepwise manner, at a pace that works for you and your staff, by implementing effective practices, measuring your progress, and improving your performance along the way.

 

Registration:

  • Download printable registration form here (COMING SOON!)
  • Register online HERE
  • Final deadline to register is 1/29/2019, If you plan to register onsite, call the day before the seminar to determine availability.
  • Price: $150 (member), $185 (employee of utility member), $225 (non-member)

 

Continuing Education:

  • WATER TREATMENT FACILITY OPERATORS, DISTRIBUTION OPERATORS, CROSS CONNECTION/BACKFLOW OPERATORS: This course is approved for 6.0 contact hours by the NCWTFOCB. Course ID: TBD
  • WASTEWATER OPERATORS: This course is approved by the NC WPCSOCC for 6.0 contact hours. NC WPCSOCC Course ID: TBD
  • PROFESSIONAL ENGINEERS: This course is approved for 6.0 PDHs.
  • MAINTENANCE TECHNOLOGIST: This course is approved for 6.0 contact hours.

 

Tentative Agenda

 

8:30

Sign-in/Registration

9:00

Introductions and Workshop Objectives

9:15

Session 1: Presentation – Overview of EUM

· Background

· Description of the EUM Attributes and Keys to Management Success

10:00

Break

10:10

Session 2a: Table Exercise - Utility ‘Self-Assessment’ Exercise

· Explain Self-Assessment (10 minutes)

· Participants Conduct Self-Assessment of Their Own Utility (20 minutes)

o Step 1: Assess Current Strengths and Areas for Improvement

o Step 2: Rank and Rate Importance of Attributes

o Step 3: Graph Results

· Table Discussion Among Participants About Results (30 minutes)

o Where is your utility strong? Why?

o Where is there the most room for improvement? Why?

o Why is performance low: technical; financial; and/or managerial capacity?

o What are commonalities and differences among table participants’ achievements, priorities, and challenges?

11:10

Session 2b: Plenary Discussion – Self Assessment Results

· Tables Report Out

· Synthesize Results

11:40

Session 3: Presentation - Utility Implementation Experience

· EUM Implementation Experiences at Water Sector Utilities (utility case examples)

· Moving Toward Sustainability Roadmap – Identification of Effective and Sustainable Practices

12:15

Lunch Break

1:00

Session 4: Table Exercise – Implementing EUM – Linking Attributes to Practices

· Introduction to Table Exercise and Link to Morning Sessions (10 minutes)

· Step 1: Roadmap Implementation Framework – Review and Identify Practices (20 minutes)

· Step 2: Table Discussion of Practice Findings (20 minutes)

o During this exercise, which practices jumped out at you as new opportunities or particularly useful to your system?

o Did you identify any additional or alternative practices in this Attribute area that were not listed in the worksheet? What are these practices and why are they important to include here?

· Step 3: Table Report Out and General Discussion of Findings (30 minutes)

2:20

Break

2:35

Session 5a: Presentation – Implementation Resources

· Linking Attributes to Measures

3:00

Session 5b: Table Exercise - Implementing EUM at Your Utility

· Discussion Questions (20 minutes)

o How do you anticipate EUM can work with and enhance your current planning and management practices?

o What internal team (or other) process could you envision for conducting the EUM assessment?

o How might you connect with other utilities to advance performance at your utility?

o What steps can you take to introduce EUM at your own utility after this workshop?

· Table Report Out of Implementation Approaches Discussed (25 minutes)

3:45

Session 6: Feedback Session

· General Discussion: What are the key strengths and areas for improvement of the workshop approach and format?

· Participants Complete Evaluation Form

· Collect Evaluation Forms

4:15

Adjourn

 

 


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